Books

Building Effective Relationships with Difficult Customers Do you need to deliver an effective service to challenging and, at times, unreasonable internal or external clients?   Do you worry that you’ll lose business, or suffer damage to your reputation, because you haven’t handled ...

Operating Effectively in Relationships Characterised by Little Trust or Support   Do you work in an environment marked by adversarial working relationships? Are your managers, peers and / or team members unable or unwilling to offer you sufficient levels of trust or ...

How To Gain and Retain Influence at Work   Do you lack influence at work? Do your values clash with those of your key workplace contacts? Do you find ...

How To Identify, Respond To and Manage Bullying Behaviour in the Workplace   Are you subject to bullying behaviour at work? Are you responsible for managing someone who uses bullying behaviour ...

The Essential Toolkit for Identifying and Handling Political Behaviour in the Workplace   Do you want to acquire the knowledge, wisdom, skills and tactics which will give you greater influence ...

The Complete Guide to Setting Up and Managing a Coaching Practice   This book guides you through a comprehensive, practical and personalised process as you negotiate the pitfalls ...